FAQ

Where is BOUNCE located?

We are located at the Finns Recreation Club Bali in the West Building.

What are your operating hours?

Check our Hours  for the complete information on our operating hours.

I am Finns Recreation Club Gold or Platinum Member. How do I get my 20% discount?

Discount can be received at time of check in upon producing  current membership card. If you have booked online, the discount value will be credited to your cashless account.

Over the counter booking outside one hour will be charged at published rate, upon check in the discount value will be credited to your cashless account.

Over the counter booking inside one hour will be charge at the discounted rate.

What is the size and age limit?

One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. However to ensure everyone is safe, we do have age and size limits designed to make sure big people don’t accidentally bump into small people. We don’t have any age limits, but you must be old enough to walk. It’s that simple.

Is there a weight limit?

Based on the trampoline manufacturer’s safety standards, the weight limit for an individual jumper at BOUNCE is 120kg. The weight limit for use of the optional Bounce Boards is 100 kilograms. Our policy is to recommend that anyone with individual weight-related concerns consult a physician and receive medical clearance for rigorous physical activity on an unstable surface before engaging in trampoline jumping at BOUNCE.

Are reservations required?

You do not have to make a reservation in advance, however we strongly recommend it to avoid being closed out of a desired time slot. BOOK NOW to check availability and make a session booking.

I forgot to bring the printed copy of my Eticket to Bounce. What can I do ?

You will need to show the Eticket on your phone or other mobile device. If you are not able to do this you must produce ID and answer a security question so our staff can allow you to check in.

I don’t have a Credit card. Can I pay when I get there?

All online booking must be paid online through the payment portal using a credit card at the time of booking. If you are unable to do this online, you can make a booking over the counter with cash.

Is my booking refundable or transferrable?

All bookings are non-refundable and non-transferrable.

What time should I arrive for my booking?

We recommend arriving 15 min prior to booked time to check in.

Is there an entrance fee for people that just want to stay and watch such as family members or friends?

No, friends and family members are welcome to stay and watch the fun, enjoy the wi-fi while watching you bounce over at  Strike+ Bar. But we’re sure you’ll want to join in eventually!

Is there storage for personal items?

There are storage shelves outside the jumping arena. We HIGHLY recommend leaving any expensive or valuable jewelry, clothing, and footwear at home or with your friends not jumping as our areas are open to everyone. Whilst  we have cameras installed, we cannot be responsible for any items left behind.

What do I wear?

We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. Our grip socks are compulsory to avoid slipping.

Are there change rooms available?

Yes. There are toilet and bathroom facilities adjacent to Bounce

Can parents who don’t purchase a ticket enter the Bounce arena with their child ?

Parents who don’t purchase a ticket can view from the gallery above. If they need to enter the arena due to a distressed child then shoes and socks must be removed and they cannot stand on the mat or enter the netted area.

Can I bring in outside food or drink?

No outside snacks, foods or drinks are allowed inside the facility.

Do you sell Gift Vouchers?

Not as yet, but coming soon.

Is Bounce Air Conditioned?

Yes!

Can a group reserve the entire facility?

Yes! If you have 50 participants or more you can reserve the entire facility. Please note that we may not be able to accommodate groups of this size on holidays or if other events are already scheduled. For group bookings please contact +62 361 848 3939 or send us an email to info@bouncebali.com

Is jumping at BOUNCE good for me?

Yes. Trampolining is one of the best form of exercise there is!

Is BOUNCE safe?

Safety is the number one priority at BOUNCE.

Why is it compulsory to purchase jumping socks?

Jumping sock provide special grip and protect the trampoline mat from  damage.

Can I use my jumping sock next time I visit Bounce?

Absolutely!

Find out more?

Please call our friendly contact centre on +62 361 848 3939 during our operating hours. Or send us an email to info@bouncebali.com

If you have any further questions that we have not addressed here, please send us an email to info@bouncebali.com or simply call us to +62 361 848 3939. Look forward to seeing you at Bounce!